DDI Health Support call 1300 133 925 or
Email support@ddihealth.com
When contacting DDI Support, please have the following information available:

• Severity Level
• Your Company Name
• End-user name (if you are not the end-user you should supply the name of the end-user as listed in the support agreement) " The name of the DDI Health Products covered by your support agreement
• The product's license key number
• Contact name, telephone number(s), email address and preferred method of communication (email, phone)
• The product release number and PSP, if any, presently installed

Be sure to accurately describe the issue and be prepared to provide appropriate log files or screen captures. You should have access to the RICS Server. Screen shots and event logs are valuable resources when attempting to understand or resolve an issue. Effective support depends directly on the quality of data provided by the person entering the incident? Please prepare the requested information before submitting and incident.