The following items are guidelines for information gathering.

For All RICS Issues (Required)

• Product Release + PSP level Detailed description
• Procedure used for producing
• Last change implemented
• Event Logs from RICS Server
• System Events
• Application Events

Installation Issues

• RICS Hardware Description
• Network Cards (including any SAN Fibre Channel Cards, if relevant)
• Registry entries

Configuration Issues

• Network Diagram
• Registry entries

Performance Issues

• Network Diagram
• RICS Hardware Description
• Client with issue
• If RICS Storage connection is SAN (Fibre Channel) then
• Storage
• HBA type (or iSCSI connection)
• Driver Release
• Firmware Revision
• Method of performance measurement